Frequently Asked Questions
Withdrawal from purchasing
There is 14 days granted to exercise the right of withdrawal, which means that products purchased on the Internet can be returned within 14 calendar days even without cause.
Deemed to be a consumer, the customer may withdraw from the contract within 14 calendar days (including the 14th calendar day) without cause. The form of withdrawal is governed by Government Decree 45/2014 (II. 26) on detailed rules of contracts between the consumers and business operators. The consumer may exercise the right of withdrawal from the day when the goods are taken over.
The customer shall send a Consumer’s declaration on withdrawal/cancellation to our Company via mail or e-mail.
When the right of withdrawal is exercised, the customer shall ensure the return of the product at his/her own costs. The product in relation to which the right of withdrawal has been exercised may not be returned with payment upon receipt; we are not in the position to accept returns with payment upon receipt. In the event of any withdrawal, we may require the consumer to compensate for any damage caused to the goods by way of use for any purpose beyond the designed functions. Beyond that, the customer shall have no any other costs to cover in association with the withdrawal.
The consumer shall not have the right of withdrawal:
- with respect to the selling and purchasing of audio or video recording, computer software in closed packaging in case the consumer has opened the packaging after delivery;
- in the case of such not pre-manufactured products that have been made on the basis of the consumer’s instructions or upon the consumer’s express request, or for products that have been obviously tailor-made for the consumer, or cannot be returned due to its nature;
- with respect to such products in closed packaging that cannot be returned if opened upon delivery for health protection or hygienic reasons (hair clippers, hair trimmers, hair brushes, shavers for men, shavers for women, epilators, IPL permanent hair removal devices, waxing devices, waxing products for men, waxing products for women, electric toothbrushes, replacement heads for toothbrushes, thermometers, inhalators, etc.);
- and in other cases defined in the relevant legal regulations.
At the customer’s request and costs, we shall make arrangements for the return of any product, associated demands shall be handled by our customer services.
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